Andrews is a property group that offers sales, lettings, lease management and financial services. With 49 branches in the south of England, and a 80 year track record, Andrews are also 100% owned by charitable trusts.
We worked with Andrews using our Discovery + Design approach to create a data-driven strategy and business plan.
The vision
To understand the art of the possible, as well as options, pros/cons, costs, timelines and recommendations for how Andrews can become a data-driven organisation.
The problem
Andrews’ data is complex with 30+ data sources, 16+ reports, 400+ staff, FCA regulation, and > 95% of data work processed manually – plus Andrews is growing fast so the data challenge is getting bigger every day.
The objectives
To understand Andrews’ business requirements, data sources and current data outputs
To design the right technology, reporting, resource and cultural change solutions in a way that is robust, secure and scalable
Data sources
We reviewed a number of different data sources for this project which included:
Andrews 3rd party tools and platforms
Operations and sales data eg contact tracking
IT and finance data eg invoicing, helpdesk
Marketing tools eg social media, CRM
HR and L&D data eg staff, training
We delivered the Discovery + Design Report within 4 weeks.
Discovery
We used our DATA³ Discovery Process to capture all business requirements and reviewed all relevant data, report samples and business information covering 8 business areas, 12+ stakeholders and 9+ individual sessions.
Design
We used our DATA³ Design Process to create a Data Strategy covering the art of the possible for both technology and reporting, tool selection recommendations, a fully-costed implementation plan as well as a plan to drive culture change.
Build
Andrews are using the Discovery + Design Report to decide how to proceed while we support them in their journey to becoming data-driven.
“From a strategic perspective, the help and advice we have been given has been of great value and helped us understand where we are as a business in relation to our use of data”